Returns/Exchanges/Sales Policy

Returns:

There are a few important things to keep in mind when returning a product you purchased from Essense Boutique:

*You have 7 calendar days to return an item from the date you received it. If for any reason you are not satisfied, please contact us within the 7 days to attain a Return Authorization Number. Once you are outside the 7 calendar day window, all sales will be final.

*Items must be sent back in the original condition: unworn, tags attached and free of smoke smell or odor. 

*Customers are responsible for the return shipping cost. A trackable shipping service or insured shipping is recommended. Once we receive your item, a refund is initiated and processed to your original payment method.

Exchanges:

*If you receive the incorrect product or item is damaged, an exchange for the same product will be offered. You will be 3 calendar days from the date package is received to contact us. Please contact customer service at 512-270-8495 and we will gladly be able to assist.

Sale Items:

*All items that are on sale will be final purchases. Items are ineligible for a return.

Essense Boutique LLC wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help. Feel free to contact us directly with further concerns or questions at [email protected].